
Frequently Asked Questions
What does a removals company do?
A removals company takes care of transporting your belongings safely from one property to another. This usually includes loading, transportation, and careful unloading, with optional services such as packing, furniture dismantling, reassembly, and storage where needed.
What services do you offer?
We offer a complete range of removals and storage services, including house removals, office relocations, professional packing, and secure storage. Every move is planned around your individual requirements to make the process as smooth as possible.
Do you handle both house and office removals?
Yes, we regularly carry out both domestic and commercial moves. Whether you are moving from a flat, a family home, or relocating a business, we can tailor the service to suit the size and complexity of the move.
Do you offer local, national and international removals?
Yes, we provide local removals across Hampshire and surrounding areas, nationwide removals throughout the UK, and international removals through a trusted network of partners. This allows us to support moves of all distances with the same high standard of care.
Why should I use a professional removals company?
Using a professional removals company helps make your move more organised, efficient, and far less stressful. Your belongings are handled with care by an experienced team, and every stage of the move is managed properly from the outset.
How do I get a removals quote?
You can get in touch with us directly to request a quote. We will arrange a convenient time to discuss your move and, where appropriate, carry out a survey so we can provide a clear, accurate, and no-obligation quotation.
Do you offer a free home survey?
Yes, we offer a free home survey so we can properly assess your requirements and prepare an accurate quotation. This also gives you the opportunity to ask questions and discuss any specific concerns before moving day.
What happens during a home survey?
During a home survey, an experienced surveyor will assess the volume of items to be moved, review access at the property, and talk through any packing, storage, or specialist handling requirements. It is a straightforward way to make sure every detail is properly considered.
How far in advance should I book my move?
We recommend booking as early as possible, particularly during busy periods, to secure your preferred date. However, if your move is approaching quickly, it is still worth contacting us as we will always do our best to help.
Can you accommodate last-minute moves?
Where availability allows, we can often assist with last-minute moves. The best approach is to contact us as soon as possible so we can advise on options and timings.
How much does a removals company cost?
The cost of a move depends on several factors, including the size of the property, the volume of belongings, the distance involved, and whether you need additional services such as packing or storage. A tailored quotation is the best way to understand the likely cost of your move.
What factors affect the cost of a move?
The main factors include the amount being moved, access at both properties, the travel distance, and any extra services required. Packing, storage, specialist items, and furniture dismantling can also affect the overall price.
Are there any hidden charges?
No, our quotations are clear and transparent. We believe you should know exactly what is included, so any agreed costs are outlined from the start.
Do you require a deposit?
A deposit is usually required to secure your booking. This will be explained clearly within your quotation and confirmed during the booking process.
When is payment due?
Payment terms are confirmed during booking. In most cases, the remaining balance is due shortly before or upon completion of the move.
Do you offer a full packing service?
Yes, we offer a full packing service for customers who would like us to take care of everything. Our team uses high-quality materials and careful packing methods to help protect your belongings throughout the move.
Can I pack my belongings myself?
Yes, many customers choose to do their own packing. If you would prefer that approach, we can still provide professional packing materials and advice to help you prepare properly.
Do you provide packing materials?
Yes, we can supply a range of quality packing materials, including boxes, tape, wrapping paper, and protective covers, to help keep your belongings secure during the move.
How do you protect fragile or valuable items?
Fragile and valuable items are packed using appropriate protective materials and specialist techniques where required. Careful handling is built into every part of the process so these items receive the attention they need.
Do you offer an unpacking service?
Yes, we can help with unpacking at your new property. This can make settling in much easier, particularly after a larger or more complex move.
What happens on moving day?
On moving day, our team arrives at the agreed time, carefully loads your belongings, transports them safely, and unloads them at your new property. We will place furniture and boxes in the rooms you request to help you settle in smoothly.
Do I need to be present during the move?
It is helpful for you to be available at key points, especially at the start or if any decisions need to be made. Once instructions are clear, we can manage the move efficiently on your behalf.
How long does a typical move take?
Each move is different, so timings depend on the size of the move, access, and travel distance. We will always give you the clearest possible idea of expected timings in advance.
Do you dismantle and reassemble furniture?
Yes, we can dismantle and reassemble furniture where needed. This is especially useful for larger items that need to be moved safely through tighter spaces.
Can you move large or specialist items like pianos?
Yes, we have experience in moving large, heavy, and specialist items. These are handled with the appropriate planning, equipment, and care to help ensure safe transport.
Do you offer storage solutions?
Yes, we provide secure storage solutions for both short-term and long-term needs. This is ideal if you need flexibility during a move or simply require extra space for a period of time.
When might I need storage during a move?
Storage can be especially useful if there is a gap between moving out and moving in, if you are downsizing, renovating, or if your completion date changes unexpectedly.
How secure is your storage facility?
Our storage facilities are secure, well maintained, and designed to keep your belongings protected. Security and careful handling are central to the service we provide.
Can I access my belongings while in storage?
Yes, access can be arranged if you need to retrieve items while they are in storage. It is always best to contact us in advance so we can make the necessary arrangements.
Do you offer short-term and long-term storage?
Yes, we offer flexible storage options to suit both short-term and long-term requirements, depending on your circumstances.
Are my belongings insured during the move?
Yes, we are fully insured, which provides added reassurance throughout the moving process.
What happens if something is damaged?
We take every precaution to protect your belongings, but in the unlikely event that something is damaged, we have a clear and fair process in place to deal with it promptly.
Are your staff trained and experienced?
Yes, our team is trained, experienced, and committed to handling each move with care, professionalism, and attention to detail.
Are you members of any professional organisations?
Yes, we are proud to be associated with recognised professional standards within the removals industry, reflecting our commitment to quality service and customer care.
What happens if my moving date changes?
We understand that plans can change, particularly during property transactions. If your moving date changes, we will always do our best to accommodate the new arrangements.
Can you store my items if there is a delay?
Yes, if there is a delay with your move, we can arrange secure storage until your new property is ready. This can be an excellent way to keep things moving without unnecessary stress.
Do you charge for cancellations or changes?
This depends on the notice given and the stage of the booking. Any relevant terms will be outlined clearly from the start so you know where you stand.
Do you place furniture in the correct rooms?
Yes, we will place furniture and boxes in the rooms you request, helping make the unpacking process easier and more organised.
Can you remove used packing materials after the move?
Yes, we can arrange collection of used packing materials if required, helping you keep your new home or premises tidy after the move.
Do you offer any post-move support?
Yes, we are always happy to help with any follow-up questions or additional services you may need after your move.
Get in Touch
Want to move with us?
Whether you are in the early stages of planning or ready to book, we would love to hear from you. Get in touch today to arrange your free, no-obligation home survey and take the first step towards a smooth, stress-free move.
